Decision type: Key
Decision status: For Determination
Notice of proposed decision first published: 07/08/2026
Anticipated restriction: Public -
Decision due: 20 Oct 2026 by Cabinet
This report provides an overview of the feedback received by the Council during 2025/26. It presents complaint handling performance and Ombudsman outcomes, identifies key themes and learning from complaints, compliments and Members' Enquiries, and outlines how resident feedback has informed service improvements and helped shape Council services.
Lead member: Cabinet Member for Resident Services and Tackling Inequality
Lead director: Corporate Director of Culture, Strategy and Communities
Contact: Corporate Director of Culture, Strategy and Communities.