Issue details

Emergency Out Of Hours Contact Handling Service

Decision type: Key

Decision status: For Determination

Notice of proposed decision first published: 07/05/2025

Anticipated restriction: Public  -

Decision due: Between 5 Jun 2025 and 31 Aug 2025 by Cabinet Member Signing

We are procuring an out of hours emergency contact handling service to commence on 30/09/25, via a 3 year contract, with a 2 year optional extension, at an estimated five year value of £1.3 million

Lead member: Cabinet Member for Resident Services & Tackling Inequality

Lead director: Corporate Director of Environment and Resident Experience

Contact: Corporate Director of Environment and Resident Experience.