Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 02/08/2024
Anticipated restriction: Public -
Decision due: 15 Oct 2024 by Cabinet
This report provides an update on how we are seeking to learn from the feedback we receive from residents and use this to shape and improve our services. Appendix one will also provide the annual data for staff compliments, complaints, Members Enquiries, Freedom of Information requests and Ombudsman cases.
Lead member: Cabinet Member for Resident Services & Tackling Inequality
Lead director: Director of Culture, Strategy, and Engagement
Contact: Director of Culture, Strategy, and Engagement.