Decision type: Key
Decision status: For Determination
Notice of proposed decision first published: 01/05/2024
Anticipated restriction: Public -
Decision due: 16 Jul 2024 by Cabinet
This policy outlines our commitment to effectively handle complaints, in line with the current Ombudsman guidance, and additionally addresses how we will handle compliments and suggestions
Lead member: Cabinet Member for Resident Services &Tackling Inequality
Lead director: Assistant Director for Strategy, Communications, and Collaboration
Contact: Director of Culture, Strategy, and Engagement.