Decision type: Key
Decision status: For Determination
Notice of proposed decision first published: 06/07/2023
Anticipated restriction: Part exempt - View reasons
Decision due: Between 30 Aug 2023 and 30 Sep 2023 by Cabinet Member Signing
As part of the wider Resident Experience programme, the re-procurement of a Customer Platform, including CRM functionality is required for continuity of service and for future enablement for our residents, whilst supporting the Councils customer service and digital commitments
Lead member: Cabinet Member for Finance and Local Investment
Lead director: Assistant Director for Resident Experience
Contact: Director of Culture, Strategy, and Engagement.