Issue details

Award of contract for the re-procurement of a Customer Platform

Decision type: Key

Decision status: For Determination

Notice of proposed decision first published: 06/07/2023

Anticipated restriction: Part exempt  - View reasons

Decision due: Between 30 Aug 2023 and 30 Sep 2023 by Cabinet Member Signing

As part of the wider Resident Experience programme, the re-procurement of a Customer Platform, including CRM functionality is required for continuity of service and for future enablement for our residents, whilst supporting the Councils customer service and digital commitments

Lead member: Cabinet Member for Finance and Local Investment

Lead director: Assistant Director for Resident Experience

Contact: Director of Culture, Strategy, and Engagement.