Decision type: Key
Decision status: For Determination
Notice of proposed decision first published: 14/09/2020
Anticipated restriction: Part exempt - View reasons
Decision due: 13 Oct 2020 by Cabinet
Award of contract for the provision of the Icon Managed Service & Mid Call solution. Haringey operate the Icon payments system to process card payments from customers, both face to face and online, which then interfaces into line of business applications, to SAP and the banks. Mid Call solution which allows the customers services representative to stay on the line whilst payment is being made by the customer to help with any issues and deal with further queries they may have that are unrelated to the payment.
Lead member: Cabinet Member for Planning and Corporate Services
Lead director: Director of Culture, Strategy, and Engagement
Contact: Director of Culture, Strategy, and Engagement.