To review progress on the implementation of the Customer Services Strategy and make recommendations for implementation
Decision type: Non-key
Decision status: For Determination
Decision due: 19 Dec 2006 by Cabinet
Consultation process
The results of the Customer Services annual telephone survey in July 2006 will inform recommendations about changes to service offerings, extension of operating hours and priorities for offering services in more access channels.
DMT date and early discussion between AD and Cabinet Member: Executive Member for Community Involvement with the Assistant Chief Executive for Access
SLT date: The Customer Services Strategy is intended to increase accessibility to Council services, by widening to more service areas and deepening existing service provision so that customers only need to contact the Council once to receive the service required. The underlying principle behind the strategy development is that equal access is supported through the design of the physical environment, and language and other support