Issue details

Annual reports 2010-11 on the handling of corporate customer feedback and members' enquiries and statutory children's and young people's and adult social care complaints

To receive the annual reports and to note performance and key achievements in the year.

Decision type: Key

Decision status: For Determination

Decision due: 4 Oct 2011 by Cabinet

Consultation process

Services are consulted in the preparation of this report and it is circulated to all interested parties.

DMT date and early discussion between AD and Cabinet Member: Leader of the Council and Cabinet Members for Finance and Sustainability, Children, Health and Adult services with the Assistant Chief Executive and Directors of Children and Young People's Service and Adult and Housing Services.

SLT date: Equalities and diversity implications are addressed in the reports including conclusions from available equalities monitoring data.