To recommend amendments to the procedure for dealing with unreasonable complainants and a new procedure for dealing with unreasonable customers.
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 16 Nov 2010 by Cabinet
Consultation process
Internal consultation has been undertaken.
DMT date and early discussion between AD and Cabinet Member: Cabinet Member for Finance and Sustainability with the Assistant Chief Executive (People and Organisational Development).
SLT date: Equalities and diversity implications including special needs are specifically accounted for in the procedures.