The report outlines the performance of the Adult Social Care complaints handling procedures and practices for the period 2007/08. The regulations require that for monitoring purposes the Local Authority must produce annual reports on the operation of their complaint procedures. The report provides recommendations for improving complaint handling and ensuring early resolution
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 15 Jul 2008 by Cabinet
DMT date and early discussion between AD and Cabinet Member: Cabinet Member for Adult Social Care & Well-Being and Director of Adult, Culture and Community Services
SLT date: To see if the report highlights any obvious trend from any particular ethnic or other group about specific services