Cllr Connor opened this item and welcomed the NCL
ICB colleagues and the local community groups that had joined the
meeting.
Lauretta
Kavanagh, Programme Director for Mental
Health, Learning Disability and Autism at NCL ICB, introduced the
report which provided an overview of the Core Offer programmes for
Community and Mental Health services across North Central London
(NCL) including improvements for residents made in the past year as
well as the vision for delivery and challenges going
forward.
Kay Isaac, Director of Operations at the Central
London Community Healthcare NHS Trust, spoke about the investment
into community services, the aim of which was to address health
inequalities and reduce the ‘postcode lottery’ in terms
of outcomes across the NCL area. The additional investment in
2023/24 included:
-
£2.5m for children and young people’s
services – priority investment
areas included streamlined assessment pathways for autism,
Children’s Looked After (CLA) service and CYP Special School
Nursing.
-
£1.9m for adult services
– priority investment areas included work to
reduce the length of hospital stays which had resulted in the
average stay reducing from 34 days to 18 days. In addition, the
time from referral to admission had reduced from 5 days to 3 days.
Another priority area was faster responses for urgent care at home
to help avoid the need for hospital admissions. Additional capacity
had been provided for speech and language therapy.
-
£6.9m for virtual wards
– this investment had increased the number of
virtual ward beds in NCL from 118 to 175, enabling more people to
come out of hospital earlier and receive the same treatment at
home.
Lauretta Kavanagh explained that 2023/24 was year 2 of the
implementation of the core offer and that significant progress had
been made with the additional investment made being generally
against the tide of the wider financial pressures faced by the NHS.
There was a lot of data to demonstrate increased access to
services, increased workforce capacity and also work to level up
the quality of services.
Jess Lievesley spoke about other
major developments including the merger of the two Mental Health
Trusts in NCL, which was expected to be completed by October 2024,
the recent opening of a new inpatient facility at Highgate and the
development of a single point of access for crisis mental health
services.
A video presentation was played to the meeting about
the transformation of community services and improved access to
services in NCL. This video would be uploaded onto Youtube so that it could be accessed by a wider
range of community groups and a booklet was also being produced for
distribution. It was also suggested that the information could be
promoted at the Mental Health Strategic Partnership in
Barnet.
ICB officers responded to a range of questions and
discussion points from Committee Members and community
groups:
-
On the issue of waiting time for autism diagnosis,
Ruth Glover, Director of Open Door, commented that the process
could often be complicated as young people with autism also had
other conditions such as ADHD. She added that diagnosis was often
important in gaining access to certain services and that Open Door
had received some funding to provide support to young people pre,
during and after diagnosis. Lauretta
Kavanagh noted that there were some
figures on waiting times on page 21 of the report in the agenda
pack. She acknowledged that the pathways were too complex and that,
from next year, there would be a programme of work to simplify them
and to strengthen post-diagnostic support. The additional
investment was particularly important due to the continued rising
demand for autism services, among both children and adults.
Cllr Connor noted
that the Committee had previously highlighted waiting times for
autism/ADHD diagnosis as an issue of concern at its meeting last
year (Feb 2023) and suggested that, in addition to this, there
should be closer communication between the
NCL ICB and local organisations such as Open Door to ensure that
the service offer met the needs of service users and that there was
a joined up approach. (ACTION)
-
Cllr Clarke noted that the waiting times
for autism services were long in Islington although the cost per
head was higher than other boroughs. She also expressed concerns
about the impact of the long waiting times on early intervention.
Lauretta Kavanagh explained that the
spend in Islington was not as high when weighted according to need
and that the aim of the current work was to equalise investment and
outcomes across the NCL area.
-
Cllr Revah
expressed concern about young people potentially falling through
the gaps of services and not being diagnosed until later in life.
Jess Lievesley said that wait times for
young people had come down significantly but had risen for adults
as more people came forward later in life, but that the system was
under pressure to cope with the additional demand from both
cohorts.
-
Cllr Revah
asked what support was provided to people while they were waiting
for an assessment for autism/ADHD. Lauretta Kavanagh said that there was a programme
of work available for adults to have a support offer across NCL
rooted in the voluntary sector. This was both for people on the
waiting list for autism/ADHD and also post-diagnosis. Around
£500k of investment was being made available for this
programme in 2024/25.
-
Anne Essex from Camden Carers highlighted the
feeling that some carers experienced of a lack of compassion when
in contact with services and an emphasis on what cannot be done
rather than what support could be provided. Jess Lievesley said that
he was sorry to hear about this experience as this kind of support
should be integral to how care was delivered. He added that there
was high and rising demand for services on neurodevelopmental
pathways, compounded by the need to provide ongoing support. The
breadth of provision needed to be expanded, including to support
people to move back into their lives and this meant a key role for
the voluntary sector. Lauretta Kavanagh
acknowledged the gaps in pathways and said that work was ongoing on
how this could be improved next year, including by improving the
availability of specialist mental health professionals across NCL.
She added that, with the demand for autism/ADHD diagnosis so high,
the challenge was to work with people earlier in the pathways and
onto the right pathways so that resources were used
wisely.
-
Cllr Revah asked if any
work was being done for carers who were worried about how a loved
one with mental health conditions would be cared for after they
themselves had passed away. Jess
Lievesley said that he wasn’t
aware of any specific work in this area but acknowledged that this
could be a worry for people and that cases such as this would be
best managed not just by the NHS but in partnership with local
authorities and voluntary organisations working with
carers.
- In relation
to the ambition to equalise service performance, Cllr Milne
requested assurances that this would bring everyone up to top
performing level rather than lowering performance in any
areas. Jess Lievesley clarified that the ambition was to level
up and not level down but that there were some excellent pockets of
practice in NCL as well as some pockets of deficit and so the aim
was to balance this.
- Asked by Cllr
Chakraborty about the bottlenecks that were preventing the rapid
implementation of the solutions that were being discussed,
Jess Lievesley said that these were many and varied. As
an example, he explained that, in relation to the neurodevelopment
pathway, there was currently no exit pathway from secondary care to
be discharged to primary care so therefore a relatively well
patient would continue to sit with secondary care providers which
limited their ability to take on new patients.
- Cllr Clarke referred to a written statement provided
by the Stuart Low Trust, a charity supporting adults at risk due to
mental health issues and social isolation. However, they had not
been invited to participate in the Islington Care Partnership and
felt that more investment was needed in the model of integrated
care to include the value offered by smaller local providers.
Lauretta Kavanagh agreed to consider
with colleague how these arrangements could be
strengthened.
- Cllr White noted that, while neurodevelopment
assessment waiting times for young people had improved, they were
still long and asked whether further investment to reduce waiting
times could result in savings by reducing treatment costs in the
future. Jess Lievesley responded that
assessments took around three hours so the capacity required to do
this was high and so workforce was a factor as was balancing the
overall needs of mental health services. He explained that the
current goal was to work towards 28-day access and that the rates
for this had increased from around 40% last year to over 70% now.
Additional capacity had been brought in from the independent sector
to help improve access times. Cllr Connor noted that the 28-day
target applied only to assessments and not the time to get to the
treatment stage. Lauretta Kavanagh
responded that the whole pathway was being reviewed.
- Peter Lyons
said that, although there were promises to do things quicker and
better, he wanted more clarity on how outcomes would be measured.
He referred to an example of being on the phone for four hours to
access crisis support. Jess
Lievesley acknowledged that the process
was convoluted and that there was a need for a single route to
access crisis services and said that this would be changing as part
of the ongoing work, in addition to addressing the issue of
differential service provision across NCL. Adele McCormark explained that the outcome measures had
historically focused on the time to access an assessment but that
this had changed to a focus on access to
treatment. There was a national 4-week wait standard with a number
of metrics that had to be satisfied for this to be met, including a
completed assessment and for the first stage of the care plan to be
in place. This dataset would be made available for Trusts across
the country. Lauretta
Kavanagh
added that there was a need to keep
refining the population health and integrated care strategy for NCL
by advancing inequalities work and deepening the understanding of
the needs of patients, including in parts of the community that
were not being reached. Outcome measure tools were also specified
in much of the mental health commissioning work to help understand
the improvement of patients. Cllr Connor requested that information
on the outcomes data and metrics should be provided to the
Committee as part of the next report on mental health.
(ACTION)
- Asked about
crisis cafes aligning with crisis services, Adele McCormark said that
this was about co-producing to align together and that the current
work on access to crisis services included looking at variations
between different boroughs and where people could be best supported
outside of an inpatient admission. Jess Lievesley added that there was also an issue around
better matching service capacity to known peaks in
demand.
- Asked by Cllr Atolagbe
about staffing levels of crisis services, Jess Lievesley explained that services were not fully
staffed but, because these services were critical, bank or
temporary staff were used when required. There was also an issue to
address about the five boroughs working in different ways which
impacted on the ability to deliver a consistent service across
NCL.
-
Yasin
Ahmed, Chief Executive of the Nafsiyat Intercultural Therapy Centre, welcomed the
approach of working with the voluntary sector and spoke about the
work of his organisation which provided intercultural services and
therapy in up to 20 languages, but queried the current links with
NHS talking therapies. Lauretta Kavanagh said that there were long waits in some
areas for NHS talking therapies and that there was a conversation
to be had in separating NHS talking therapies and other talking
therapy services which may reach other parts of the local
community. On a point from Yasin Ahmed
about community link services which connected to housing or
employment support, Adele McCormark
said that primary care services were now looking to divert people
to appropriate services such as this, as it was understood that
mental health issues could often relate to specific challenges that
a person was facing rather than requiring medication or psychiatric
treatment.
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Sonja Scantlebury-Camara, from the Sewn Together
community group, commented that there was no straightforward point
of access when a group needed to get support for a service user in
need of crisis services. While they had been provided with mental
health first aid training by MIND, they were not qualified to deal
with the sort of problems that required medical knowledge but it
was very difficult to refer to services. She added that many
service were still not racially appropriate with inadequate
representation on language and culture. Jess Lievesley said that
services were best accessed either through the 111 phone line or
the crisis line. He agreed on the importance of cultural
appropriateness and particularly on how services were not always
able to access parts of communities that could be reticent to come
forward with mental health concerns. This was often achieved better
through voluntary sector organisations so there was an issue about
how best to connect these organisations to the ICB. It was also
important to intervene earlier as, for example, young black men had
historically often come into contact with mental health services
via the Police (under Section 136 of the Mental Health
Act).
-
Sonja Scantlebury-Camara
spoke about a case of a young man who had died in a secure ward at
St Ann’s hospital where there had not been anyone on the ward
who could deliver CPR and highlighted that there were other similar
cases. She said that there was still not enough conversation about
racial disparities in this debate and that there was insufficient
representation across the workforce. Jess
Lievesley acknowledged these points and
said that mental health services had to work harder to reach into
communities but added that it wasn’t completely fair to say
that they were not recruiting from those communities and that there
was a broader representation of ethnicities in the workforce. The
Chair and Chief Executive of the Mental Health Trusts were both
from BAME backgrounds. This issue remained a high priority for the
Board and change was happening but wouldn’t happen overnight
but the regular check and challenge on this was important.
Lauretta Kavanagh committed to report back on
progress on the Patient and Carer Race Equality Framework.
(ACTION)
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Sonja Scantlebury-Camara raised concerns about people
with mental health problems in the community in Haringey who had
been in the system for a long time and were not being adequately
supported or included in the new community model (including from
being misdiagnosed a long time previously or not having access to
services such as talking therapies). Jess
Lievesley agreed to look further into
these concerns. (ACTION)
-
Sonja Scantlebury-Camara expressed concerns about the
implementation of the Dialog+ system which she said some staff were
not confident about using. Adele
McCormark said that there had been a
national shift of focus onto outcomes, as discussed earlier, and
that the DIALOG+ system enabled patients to communicate and record
the outcomes that they wanted and for these to then be measured
against. This was a massive cultural shift that would take time and
it would be important to maintain dialogue with clinicians,
patients and their families and to communicate better about the
changes that had been made. It was suggested that this point about
communications could be taken away as an action point.
(ACTION) Jess
Lievesley added that, while change
often brought about complexity, at the heart of this process was a
change in the power dynamic from outcomes being set by clinicians
to outcomes being set by the patients themselves.
-
Cllr Atolagbe noted that, according to page 17 of the
agenda pack, “18% of people on the NCL mental health
services caseload are Black/Black British, however, Black/Black
British people accounted for 27% of NCL mental health inpatient
admissions in 2019/20” and asked for more up to date
figures on this to be made available.
(ACTION)
-
Asked by Cllr Atolagbe
about the distress caused by the need for constant repetition of
patient histories, Jess
Lievesley agreed that patients were
currently assessed too many times and that they needed to be able
to tell their story once and then bring their care plan with them.
Changes were being made on this but it would take some time for the
transition to happen and the workforce to adjust.
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FarisaNassiri, founder of the
Yaran Women’s Club spoke about
the work of her organisation which was established in 2021 to
support women suffering from mental health problems, typically from
asylum seeker/refugee background and often with a traumatic past
and PTSD issues. The referrals often came from GPs and social
prescribers and other local services and the Club provided
activities such as yoga, meditation, mindfulness and emotional
health checks. A challenge for the Club was sustainability of
funding and having an appropriate venue to provide services and,
without this, the service would have to close. Lauretta
Kavanagh committed to having a
conversation about this service (ACTION) but added that NHS
budgets were particularly stretched at present with rising levels
of demand. Cllr Connor commented that this was an example of a
voluntary organisation that was engaging with communities that
mainstream mental health services were not always able to reach,
and suggested that a cost-benefit analysis could help to establish
the effectiveness of funding organisations such as this. Cllr
Revah added that the ICB had emphasised
the value of working with the voluntary sector and that
organisations such as this were looking for recognition of the work
that they do.
-
Ruth Glover from Open Door raised concerns about
funding and the need for longer-term contracts which had brought up
as an issue in previous reviews but which she felt had still not
been properly addressed. This led to significant challenges for the
voluntary sector in maintaining their workforce. Cllr Connor said that the
Committee had previously made a recommendation in favour of longer
commissioned contracts which was vital for the stability of
voluntary organisations and asked what progress was being made on
this. Lauretta Kavanagh said that there was a move to
what was known as ‘3 + 2 year contracts’ but that she
would need to consult with colleagues and provide an more detailed
answer to the Committee in writing. (ACTION) Cllr Connor
suggested that there should also be clarity on how this information
should be communicated more widely to the voluntary sector in NCL.
Cllr Milne added that, in addition to the length of the contracts,
the lateness of the decisions on contracts could also have an
adverse impact on the voluntary sector.
-
Cllr Connor requested
clarification on how voluntary sector organisations could access
commissioners at the ICB. Lauretta
Kavanagh noted that the ICB was currently going through an
organisational change due to a national requirement to reduce
operational costs by 30% and this meant that there were staffing
changes in the units for each of the five boroughs with some
disruption to continuity, but that there would be specific
individuals who could liaise with voluntary organisations. Cllr
Connor commented that it was sometimes difficult for voluntary and
community groups to know who best to contact at the ICB to develop
links with statutory services and suggested that there should be a
clear single point of access. She requested that the next report to the Committee
on mental health would include details of the new ICB structure
following the organisational change with particular reference to
the main contacts that voluntary organisations in each Borough were
able to liaise with. (ACTION) Sonja Scantlebury-Camara suggested that the promotion of
employment and training opportunities within the health and care
sector should be part the communications with local
communities.
- Allegra Lynch, Chief Executive of Camden Carers,
suggested that, alongside the other pathways, there should also be
a specific pathway for unpaid carers which could be supported by
the existing carers organisations in each of the five boroughs and
help with issues such as support for hospital
discharge. Jess Lievesley agreed
with this and emphasised that work to support carers had to work as
a partnership with carers and also with local authorities. There
would need to be consideration over how the offer to carers should
be framed. It was agreed that this conversation would be followed
up outside of the meeting and Cllr Connor requested that the
Committee be updated on this as part of the next report on this
topic. (ACTION)
- An audience members commented that highly skilled
professionals were needed at all stages of the mental health
pathway in order to avoid missed diagnoses and
delays. Jess
Lievesley agreed that there could
sometimes be complex presentations which professionals had to
assess and also noted that there were currently differential
approaches across the NCL boroughs which would be addressed through
the measures described in the report.
- Cllr Connor noted that the transition
process from children’s services to adult services was an
area that the Committee had previously monitored and requested
further information about this as part of the next report on this
topic. (ACTION)
- Cllr Connor noted that mental health
support in schools had been mentioned in the report but that she
was aware that this was not available in all schools in her borough
(Haringey) so requested further details about the availability of
this across NCL. Lauretta Kavanagh
confirmed that no local authority areas anywhere in country had
100% coverage for this but that specific details of the coverage in
NCL could be provided to the Committee.
(ACTION)
- Asked by Cllr Connor how the Section
136 Hub and the 111 mental health line described in the report were
accessed, Jess Lievesley explained that
the Section 136 Hub was for Police only and assisted them in
relation to their powers under the Mental Health Act. He added that
the 111 line for the public would be available from April and that
the launch communications for this were being managed nationally.
In response to concerns from Cllr Cohen that many people found it
difficult to navigate the system when they had concerns about
someone, Jess Lievesley said that the
111 line would be the first port of call but added that routes of
access for interventions needed to be improved
overall.
- Asked by Cllr Atolagbe about the sharing of data, Jess
Lievesley said that this was quite
limited as the NHS could not share clinical records and could not
access criminal records. He confirmed that Section 136
interventions would be recorded on the clinical
records.
- Cllr Revah
conveyed feedback from her local carers groups that some often
found it hard to access information about the person that they were
caring for. Jess Lievesley acknowledged
that this could be challenging as individuals could sometimes
withdraw consent, meaning that professionals could not share
information, and that, in other circumstances, professionals may
also ‘err on the side of caution’ and avoid sharing
details unless they had explicit consent. The concept of the
‘triangle of care’ existed to try and bring this
information together but this remained a challenge across the
sector.
Cllr Connor thanked everyone for attending the
meeting, highlighting the importance of working together, taking on
board everyone’s concerns and accessing expertise across the
local community.