Sarah
Mansuralli, Chief Development and Population Health Officer for the
NCL ICB, introduced the report on the NCL Community and Mental
Health core offer, highlighting that the programme was one that
aimed to address historical inequities in access to community and
mental health services. She said that, as a new statutory body, the
North Central London
Integrated Care Board (NCL ICB) had a focus on improving
population health and reducing inequalities. It was committed to
improving outcomes for residents through an outcomes framework and
these community and mental health services were seen as building
blocks to delivering proactive integrated care and enable earlier
intervention and prevention.
Sarah
Mansuralli explained that the strategic
review in 2020/21 started with a baseline review of services across
NCL which identified a number of inequalities in access and also
some differentials in outcomes and spend. This review then led to
the co-design of the core offer in partnership with service users
and in response to what patients said. The core offer aimed to meet
different levels of patient need, including the differing needs of
various patient cohorts. Multiple benefits were expected from the
core offer and implementation was in progress with an ambitious
plan of incremental improvement in services over the next five
years.
Natalie
Fox, Deputy Chief Executive and Chief Operating Officer at Barnet,
Enfield & Haringey Mental Health NHS Trust (BEH-MHT) and also
Camden & Islington Foundation Trust (C&I), expanded on
this, noting that the core offer involved doing more by working in
integrated ways in partnership with other statutory agencies and
also local communities and voluntary organisations. The core offer
for mental health recognised the variations that existed in the NCL
area and was developed with input from clinical staff, experts by
experience and local communities across the five boroughs. The core
offer developed clarity on access, including what service users
could expect from services, what interventions should be provided
and the skills and expertise that services should have. The work
was linked to the NHS Long Term Plan for Mental Health and placed
the service user at the heart of everything that service did. It
also aimed to tackle the wider social determinants of mental health
which impact on certain patient cohorts, such as the
overrepresentation of young black men in mental health services.
Through the core offer, services should be developed that people
want to engage with and that are accessible for people with
physical health conditions or other issues such as learning
disabilities. The core offer journey aimed to offer the right care
at the right time by the right person. It would also be important
to make the workforce more resilient, improve staff satisfaction
and offer employment opportunities to the local community through
apprenticeships and ‘expert by experience’
roles.
The
core offer was split across children and adolescents, young adults,
working-age adults and older people with the various models set out
in the agenda pack. For children and adolescents, this was based on
the THRIVE model which involved a range of interventions to improve
access to advice and support. For young adults (aged 18-25) the
focus was on a central point of access with service sensitive to
cultural and demographic factors that impact on how young people
prefer to access care, such as through the ‘Minding the
Gap’ mental health support service. For working age adults,
there was also a central point of access to a range of services and
community provision. For older people there was recognition that
there were often more co-morbidities which required more support
across different services.
Natalie
Fox then responded to questions from the Committee:
-
Cllr
Connor remarked that there were a number of new initiatives
involved with this work and asked how these would be delivered with
the community and voluntary sector. Natalie Fox explained that some services were
being developed with organisations while others were being
commissioned with local providers. With investment coming in there
was work ongoing across all five boroughs to pool resources to
improve the community offer in partnership with local
organisations.
-
Asked by
Cllr Cohen for further details about the finances, Natalie Fox said
that there was a combination of new investment but also a
recognition of productivity gains that could be made with existing
investment. Sarah Mansuralli added that mental health services had
benefitted from a stream of national government funding intended to
achieve parity between physical and mental health services. In
addition, there were specific service development funding
initiatives linked to the long-term plan such as mental health
support in schools. While this was not the case for community
services, there had been a recognition in NCL that reorganising
funding to support people outside of hospital could help to reduce
demand on hospital services.
-
In
response to a request from Cllr Cohen for further details about
virtual wards, Natalie Fox said that mental health had been a
trailblazer area for virtual wards. This involved
multi-disciplinary teams providing face-to-face services to people
in their own homes as an alternative to hospital
treatment.
-
In
response to a point from Cllr Atolagbe about the issue of cultural
experience, Natalie Fox explained that, by working with experts by
experience, this could help to understand how the service offer
needed to change. There had also been local work carried out on
health population needs. Developing the diversity and inclusion of
the workforce could also help to improve the cultural sensitivity
of services.
-
Asked by
Cllr Atolagbe about the lack of female long-term inpatient high
dependency rehabilitation beds, Natalie Fox said that the data had
been reviewed across the NCL area with a view to looking at how
investment could be redeployed. A business case was being developed
to look at whether further inpatient services could be provided
within the NCL area rather than relying on services outside of
NCL.
-
Cllr
Atolagbe asked how the success of the changes resulting from the
Reviews would be judged. Natalie Fox said that there was an
outcomes framework as well as long term plan metrics which
specified what needed to be delivered included greater access to
services. There was also an approach to patient care called DIALOG+
which enabled patients to communicate what they felt their needs
were and then looking at whether those needs had been met at
various points in time. Several ‘experts by experience’
from the Hive service in Camden, who had been invited to join the
meeting, said that they were familiar with the DIALOG+ initiative
with one saying that it seemed promising as it enabled feedback to
be provided and help guide a way forward. Another explained that he
was on a lived experience panel looking at DIALOG+ and that it was
generally received favourably by the participants though some found
the process to be somewhat mechanistic. Patients were asked to rate
their satisfaction with 11 different aspects of their life (e.g.
medication, housing, etc.) and those with the lowest scores then
formed the basis of a discussion with a therapist to ascertain what
action could be taken.
-
Cllr
Anolue asked whether best practice from previous initiatives were
being incorporated into the newer projects. Tina Read, Head of CAMHS
Transformation at BEH-MHT, responded that there had been examples
of recent collaborative work, including learning from best practice
in the Minding the Gap model in the young adult pathway in Camden
to help inform other areas, such as transitions.
-
Asked by
Cllr Anolue about employment support for people involved with these
initiatives, Natalie Fox confirmed that there had been investment
in employment specialists in all five boroughs to support those
already in employment to retain it, and to assist those out of work
in engaging with employment opportunities.
-
Asked by
Cllr Anolue about staff representation of people of Black African
origin, Natalie Fox said that there had been considerable work on
staff diversity in BEH-MHT and C&I, including at Director
level, across the five boroughs but accepted that there was more
work to do.
-
Cllr Revah
requested further
details about the waiting times to access CAMHS services and the
transition to adult services. Tina Read acknowledged that the
waiting times for CAMHS services were longer than they would want
them to be and work was ongoing to address this, particularly to
support young people most at risk in a timely way. She also
acknowledged that transition between services could be a
particularly difficult time for young people and so the primary
focus of Year 1 of the improvement plan for the young adult pathway
was the development of transition teams including key workers and
clinicians to support young people during this phase. Tina Read
said that details of the actual waiting times for transition to
adult services could be provided to the Committee in writing.
(ACTION)
Kay
Isaacs, Director of Operations (North Central Division) at the
Central London Community Healthcare Trust, presented details about
the adult community services review covering the NCL area. She
noted that for many years there had been fragmentation of community
services across NCL, leading to inequities. The new core offer for
all residents aimed to address this and had been co-produced to
improve outcomes. The programme would involve working closely
across the five boroughs with primary care, secondary care, social
services and the voluntary sector to achieve more joined up
services. In the first year of the programme there would be
specific work on tissue viability, diabetes, virtual wards,
rehabilitation beds, frailty models and long-term conditions.
Community providers would be reviewing their local offer to build
understanding about where the gaps in provision were and where
investment may be needed. The most significant gap found so far was
with residents with wounds who were not housebound as they did not
have a consistent services across NCL – some may be referred
to their GP while others may be advised to go to a walk-in centre
– and this had an impact on healing rates. The overall
intention was to deliver a local service that meets local needs but
with more consistency across NCL.
Vanessa
Cooke from the Whittington Health NHS Trust spoke about the aim of
reducing variation in the core offer for children and young
people’s (CYP) services. As had been said previously about
other services, there were a range of providers across NCL with
gaps and inconsistencies in some areas and so practical change to
work together was important to make better decisions about
investment and areas of change. In general, outer London Boroughs
had lower investment but there were demand pressures across NCL
that could not be met. Slide 37 in the agenda pack provided a
summary of the challenges that had been identified and how services
would be developed in response. For example, this included
investment in health assessments for looked after children across
NCL and this required new money in four of the boroughs to increase
provision and reduce variation. By building early intervention and
having good universal support for all children, this could avoid
the need for more targeted and specialist support in future,
reducing long-term demand pressures.
Seema
Islam, Chair of the ‘Our Voices’ parent carer forum in
Enfield, explained that the sooner that intervention and access to
services for children with autism/ADHD took place, irrespective of
when diagnosis was made, the sooner the quality of life improved
for them.
The
experts by experience then described their use of the Hive service
in Camden, which was described as a dynamic, preventative service.
Helena said that she had been visiting the Hive for three years
after a recommendation from her GP and had accessed a number of
services including one-to-one meetings, a women’s group and
an LGBT group. She said that the Hive provided a good multi-faceted
service but unfortunately this type of service was not available to
many people in other boroughs. She also highlighted the higher
accessibility of the Hive in comparison to some other NHS mental
health services.
Nick
explained that following his autism diagnosis, he found that the
service offer to him was very limited as he was regarded to be high
functioning. He felt that access to informal drop-in support would
be very helpful, rather than having to go through his GP for
everything, particularly because GP appointments were difficult to
obtain at present.
Cllr
Connor asked whether this service model could be replicated
elsewhere. Sarah Mansuralli said that the overall plan was to
recognise where there was good practice, look at the gap analysis
and then go through a prioritisation exercise as resources were
limited. This meant that, while services like the Hive might not be
available across the whole of NCL by next year, services and the
workforce required, would be built up incrementally. Natalie Fox
added that there had been considerable investment recently in
crisis cafes and drop-in centres across all five boroughs, but
acknowledged that there was more work to do in reaching
people.
Committee Members then asked questions to those
present:
-
Asked by
Cllr Clarke about the definition of prevention, Vanessa Cooke said
that prevention was about helping people to stay well and meeting
their needs at the point they were at. In the context of CYP
services she said that this was about young people being able to
access support in a timely way when they need it rather than
waiting until their issues became more complex.
-
Asked by
Cllr Clarke about the use of dialectical behaviour therapy, one of
the experts by experience described this as an approach for people
with complex emotional needs that included mindfulness and relies
on the person getting in touch with their emotions.
-
Cllr Revah
highlighted the importance of early intervention for people with
autism, including because of the difficulties that can be
experienced in education settings if it is undiagnosed. Seema Islam
responded that there was an ongoing ‘autism in schools’
project supporting parents and schools to work more closely
together. She emphasised that children having their needs met was
more important than having a diagnosis. Vanessa Cooke added that
other work with schools included joint training and the Senco
forums which were attended by representatives of autism services.
Sarah Mansuralli added that networking between groups of schools
could help to spread learning in this area. Vanessa Cooke
acknowledged that long waits for diagnosis was a big issue and said
that a significant amount of one-off investment was being provided
to increase capacity across NCL, targeted at children and young
people who had been waiting the longest.
-
In
response to a point from Cllr Revah about support for parents,
Natalie Fox said that the care packages provided were for the
parents as well as the children with an allocated key worker. There
were also community navigators that worked with families over a
longer period of time.
-
Cllr
Anolue commented that autism diagnosis was particularly important
as parents needed to know what their child needs support for and
what services they need to access. Seema Islam responded that it
was still important to children to be able to access service before
diagnosis in order to prevent deterioration. Vanessa Cooke added
that there was a range of support available before diagnosis but it
was recognised that more was needed at an earlier stage. Nick added
that diagnosis opened a lot of doors in terms of access to certain
services and entitlements.
- Asked by Cllr
Connor how long the autism/ADHD assessment waiting times currently
were, Vanessa Cooke said that this varied across NCL and that there
were complexities due to different providers and different types of
assessment processes. Although more resources were being provided,
referral numbers in the past 6-12 months had risen so this was
impacting on waiting times. Some specific data on this could be
provided to the Committee in writing.
(ACTION)
-
Asked by
Cllr Atolagbe about signposting to mental health support for
parents and children, Sarah Mansuralli commented that service users
are sometimes concerned on a Friday about accessing support over
the weekend and weren’t always aware of support available
such as crisis cafes. She felt that there was potential to promote
this information more widely, including online.
Alex
Tambourides, Chief Executive of MIND in Enfield & Barnet, then
spoke about the work of the organisation, noting that it sees
around 5,000 people with mental health issues per year and for MIND
organisations across the NCL area this figure was around 20,000
people per year. He added that 77% of their staff had lived
experience of mental health issues. He said that a recent Mental
Health Trust document had pointed out that most positive outcomes
for mental health issues had a social route. However, the levels of
investment required for such support did not match clinical
funding. For MIND, prevention was at the core of their work and
they provided a well-being network, with therapy and integrated
services provided in partnership with the Mental Health Trust. They
also ran a crisis café in Barnet at which around 800 people
were supported per year, though more could be done with additional
funding and staff. He added that more one-to-one support workers
were needed in mental health as opposed to more social prescribers
and community navigators.
Lynette
Charles, Chief Executive of Mind in Haringey, said that MIND
organisations across London recognised that they needed to fill
gaps on the ground. She welcomed the core offer and that what was
needed on the ground was a needs-led framework to help address
issues that people were facing such as problems with the cost of
living and the huge demand for housing. There were also concerns
with the precarious situation in the voluntary sector waiting to
find out whether contracts held with statutory partners would be
renewed. Other concerns of residents around services remained basic
issues such as the ability to contact home treatment teams or care
coordinators and so they were not currently seeing the
transformation in services.
Ruth
Glover, Clinical Director at Open Door, explained that her
organisation provided a voluntary sector mental health service
including talking therapies in Haringey for 12-25 year olds and
their parents and carers. Most of the team had been trained in the
NHS. Their service user issues included autism/ADHD, children in
care and involvement in youth violence. The age range of 12 to 25
that they supported meant that the transition stage was covered
which could be a challenging time and when young people needed the
space and time to talk. About a third of the young adults that used
the service were recognised as neurodiverse, though this figure
could be significantly higher in reality. Demand and the number of
referrals to the service had increased in recent years but this had
not been matched by funding and so it had been necessary to close
the waiting list for a time. Some new funding had now been received
and there were currently around 50 young people on the waiting
list. As well as an increase in the overall demand for services
there was also an increase in the complexity of need. As this was
happening across the sector, this presented recruitment and staff
retention challenges.
Committee Members then asked further questions:
-
Asked by
Cllr Connor about the challenges in stability and funding for
voluntary organisations, Natalie Fox said that a large proportion
of the investment into the core offer was going to the voluntary
and community sector. This included experts by experience and peer
support coming into the offer. BEH-MHT and C&I recognised that
a partnership strategy with the voluntary sector was needed to
improve joint working processes. Alex Tambourides commented that
voluntary sector organisations were very small compared to
statutory partners and said that it was good to hear about a
partnership strategy but it was necessary to work out what each
organisation was responsible for. MIND provided IAPT services in
Enfield and Barnet and MIND in London ran services for people on
CAMHS waiting lists and this all required funding to keep going.
Ruth Glover added that better access to psychiatry was needed due
to the increased level of complexity that was being
seen.
-
Cllr Milne
asked what progress was being made to enable service users to only
have to provide their information once, as doing so multiple times
could be frustrating for people. Natalie Fox said that NCL ICB
currently had a project looking at healthy information exchange
with providers able to add and access patient information. Sarah
Mansuralli added that this brought a variety of data sets together
but that it was taking some time for all Trusts to add their data
and keep it updated in real time. Alex Tambourides commented that
data sharing was moving in the right direction and suggested that
wider use of information passports which allows people to transfer
their information between organisations, including voluntary sector
organisations. Ruth Glover added that trusted joint assessments
could help in this area.
-
Cllr
Hutton raised the wider issue of communications with residents,
including how widely available information about services was,
including information being provided in a culturally appropriate
way. Natalie Fox acknowledged that
there was a big piece of work to do on communications and ensuring
that people can easily get information about accessing
services.
- Referring to
the investments on slide 37 (page 49) in the agenda pack, Cllr
Cohen asked about the sources of the funding for these and how many
years they lasted for. It was agreed that further information on
this would be provided to the Committee in writing.
(ACTION) Cllr Connor noted that
there were also requirements for savings on the slides. Kay Isaacs
reported that there was an error on page 55 of the agenda pack and
that where it stated 211,000 bed days this should actually read
21,000 bed days.
-
Cllr
Chowdhury raised concerns about the resilience of the workforce and
the short-term nature of some funding for service providers.
Lynette Charles and Alex Tambourides also highlighted challenges
with instability in funding arrangements. Natalie Fox acknowledged
that smaller pots of short-term funding could cause difficulties
and observed that this was an issue in the statutory sector as well
as the voluntary sector. She also referred to the NHS People
Promise, recognising that staff across a lot of services had been
through a difficult time so there was an issue about resilience,
wellbeing and supporting staff.
-
Cllr
Connor explained that Councillors often experienced issues in local
communities with people in mental health crisis who typically came
into contact with the Police rather than mental health teams and
asked what was being done to address this. Natalie Fox responded
that community transformation was about engaging with service users
earlier in order to prevent them from reaching crisis point. The
other active piece of work was liaising with the Police so that
they could contact mental services and direct people to alternative
care options rather than using S136 (under the Mental Health Act).
Each Borough also had a mental health liaison officer.
-
Nick
referred to an recent government announcement about ‘mental
health ambulances’ which was based on the idea that these
emergency vehicles, staffed by people with mental health training,
were better placed than the Police in dealing with an individual in
crisis, assessing them and transporting them to the most
appropriate location. Natalie Fox confirmed that they were already
engaged with this project in NCL. Lynette Charles highlighted the
adverse impact on the black community in S135/136 police
interactions and reported that MIND has provided training to 192
police officers on mental health awareness to help them in these
situations.
The
Committee than made recommendations for a follow-up agenda
item:
-
That an
updated report on the mental health and community health service
reviews be provided to a meeting of the Committee in approximately
12 months time.
-
That the
updated report should cover a range of issues of interest to the
Committee including:
o
Partnership working with the voluntary
sector.
o
How well signposting was working and how the
availability of services was being promoted/communicated to
residents.
o
What support was provided when voluntary services
were not able to cope with demand (such as when Open Door were
forced to close their waiting list)
o
The availability of advocacy & patient support
and the availability of psychiatric support.
o
Waiting times for autism/ADHD diagnosis.
o
Progress on support for the workforce and
recruitment/retention.
o
Challenges with the use of small, limited pots of
funding to provide services.
o
The social route of mental health support, such as
cost of living and housing issues.
o
The service offer for older people.
o
Police S135/136 interactions and the ‘mental
health ambulances’ project.
o
The cultural sensitivity of services.
o
Support for people with disabilities.