Vanessa
Piper, Assistant Director of Primary Care Contracts and
Commissioning for NCL, provided an overview on quality and
performance monitoring of GP practices. The NCL Integrated Care
Board (ICB) had responsibility for monitoring the contracts of 180
GP practices in the NCL area in line with national primary care
regulations and policy guidance produced by NHS England.
Vanessa
Piper explained that there were clear processes in place for any
quality or performance issues that were identified and the
ICB’s Primary Care Contracts team and Quality team worked
together to respond to any trigger indicating quality concerns or
underperformance. This could include from a patient complaint,
infection control issue or an adverse rating from the CQC. While
CQC reports were carefully scrutinised, any ICB investigation was
carried out independently from the CQC and examined a range of
quality data over three or four financial years. They would also
then speak to the Practice about any specific concerns or
challenges that they may be facing. The ICB Primary Care Contracts
team meets with the CQC and the NHS England Medical Directorate on
a fortnightly basis to discuss cases and share relevant
information. Recommendations are then taken to the Primary Care
Contracts Committee which meets on a bi-monthly basis and is
attended by HealthWatch, local
councillors and community representatives. The recommendations can
include improvement action plans for individual practices or more
formal contractual action.
Vanessa
Piper then addressed concerns that had previously been raised by
the Committee relating to reporting by the BBC Panorama programme
about physician associates and the GP/patient ratio at a London GP
practice. Although this practice was not in the NCL area, the ICB
had started to scrutinise GP FTE workforce ratios in NCL. The
current figures indicated that the ratio was too low in some
practices, but it was also the case that a number of practices had
not recently logged onto the National Workforce Reporting System
meaning that the data was not accurate in some cases. The primary
care team was therefore working with practices to improve
reporting. They would also work closely with practices over the
supervision and training of physician associates through the core
primary care contract. In addition, the CQC looked at employment
and training records through its regulatory inspections.
Vanessa
Piper then responded to questions from the Committee:
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Cllr Connor referred to the concerns about the GP
practice in south London that was covered by the BBC Panorama
programme and asked how the monitoring practices in the NCL area
would prevent a similar issue from occurring. Vanessa Piper noted
that the detail of the GP practice would not be known until the CQC
report was published. She added that, while ICBs had monitoring
processes in place, some practices could get into a pressured
position which could lead to quality and performance concerns. On
top of the process described in the report there was also an annual
contract review process on all primary care contracts which
included questions on clinical governance and issues of protocol
that practices should have in place.
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Cllr Bevan asked whether the monitoring process
checked whether practices had patient participation groups
established and whether these were effective. Vanessa Piper said
that the ICB would survey the groups if there were any contractual
changes. In addition, if there were any specific concerns triggered
with a practice, the ICB would review how effectively the practice
was engaging with its patient population.
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Cllr Bevan described a GP practice on Tottenham High
Road which was covered in graffiti and asked whether issues such as
the condition of the buildings used were included in the monitoring
process. Vanessa Piper explained that an Estates Strategy was
produced for the NCL area and each borough. The ICB had recently
commissioned an audit of primary care estates which would consider
the condition of buildings as well as issues such as infection
control. There was also an NCL Estates team which looked at the
condition of premises and at what additional primary care capacity
was required.
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Asked by Cllr Cohen for details on the number of
occasions when concerns about practices had been raised and how
information about specific concerns was reported to the public,
Vanessa Piper said that information was available through the
Primary Care Commissioning Committee’s dashboard which
included performance data, including CQC ratings, for the 180 GP
practices in the NCL area. The Committee had also recently
committed to provide a summary including detail of the concerns
relating to a specific practice and of what action was being taken
as a result. This information would be provided to the public part
of the Committee’s meeting and would therefore be published
on the ICB’s website.
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Asked by Cllr Revah how
patients know where and how to complain, Vanessa Piper explained
that all practices should operate a complaints procedure.
Alternatively, patients could go to the NHS England complaints team
or the ICB’s complaints team who could ask the practice to
respond to the complaint.
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Cllr Connor noted the previous comments that a
number of practices had not recently logged onto the National
Workforce Reporting System meaning that data on the GP FTE
workforce ratio was not always accurate. She asked what assurances
could be given that this would be enforced in future. Vanessa Piper
suggested that further guidance on this could be provided to
practices in future including clarity on the roles of the workforce
and of supervision and training for staff. There was some existing
guidance under the Primary Care Network directives which could be
shared with practices.
The Committee then proposed recommendations based on
the information that they had heard:
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The Committee recommended that the reporting from
GP practices on the GP FTE workforce ratio onto the National
Workforce Reporting System should be a requirement that was
enforced.
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While Members of the Committee welcomed the
publication of concerns relating to a specific practice on the ICB
website, they felt that most patients would not necessarily know
where to find this information. The Committee recommended that
there should be greater clarity on how this information would be
communicated to patients and suggested that this could include a
link to the relevant information on the website of the GP practice
concerned. (ACTION)