Agenda item

To receive a report presented by Cllr. Gideon Bull.

The following was noted in response to discussions and questions:

An action plan was being put in place by the Adult Social Care team and work had already started on some aspects of the review including: a Transport Steering Group had been set up, activity data was being collected and would be reported as part of performance management and service level agreement planning.

Adult Social Care officers would prepare a  briefing note about “self-funders” using day services and their entitlement to access day centre transport provision.

New vehicles were in use which met European Union emissions standards.  These were on a five year lease but electric vehicles would be considered in the future.

RESOLVED

That the following recommendations be agreed:

i        That Overview & Scrutiny Committee conduct an initial scoping to assess the benefit of conducting a full scrutiny review of:

§                                 capacity, appropriateness and integration of community transport services (door to door) in Haringey

§                                 patient transport for health services in Haringey.

ii       Haringey Council should consider developing a local community transport development plan to help:

§                     provide a consistent level of service quality for passengers

§                     ensure coordination of local services

§                     integrate local and pan London transport services

§                     maximise council resources.

iii      Adult Social Care should ensure that all 2^nd and 3rd tier managers are aware the Councils Project Management Framework to ensure that all future projects are compliant, particularly in respect of:

§                     full appraisal of relevant service options

§                     full assessment of potential project risks

§                     identification of clear business case to proceed

§                     clear milestones and change management plan

iv      Adult Social Care should aim to develop appropriate monitoring data to support the operation passenger transport services.  Data monitoring should relate to a small number of key performance indicators (e.g. council priorities, service objectives, access to day opportunities or passenger services standards) and should be accompanied by appropriate systems to ensure that such data is collated, analysed and informs the operation of the transport service. 

v      Using activity and financial monitoring data, Adult Social Care should develop a process which supports the benchmarking of transport provision for day centres. This data should help to develop an assessment of the comparative performance of the transport service with other transport models/ services.

vi      That Adult Social Care should establish service standards for journey times (i.e. max 1 hour) and service punctuality (i.e. within 30 minutes of specified time) for service users and their carers.  These standards, and the service’s performance against these standards, should be clearly communicated to service users and carers.   

vii     That Adult Social Care service should invest in occasional/ periodic specialist advice to support more effective planning, development and operation of day centre passenger transport services.  Specialist advice should also be sought to identify how adult social care can minimise the environmental impact of vehicles under its operation and management.

viii    That Day Centre Managers, or those that plan transport routes, attend passenger transport training (i.e. NVQ Passenger Safety) to ensure that passenger routes effectively and efficiently.

ix      Adult Social Care should ensure that dual training of staff is fully implemented across the day centres to ensure that there is an adequate pool of drivers and escorts to support to operation of service based transport.

x       That Adult Social Care continues to utilise survey tools developed within the review to periodically to asses service user and carer satisfaction with transport services.