Agenda and minutes

To receive any apologies for absence.

Apologies for absence were received from the following:

Councillor Karen Alexander

Niall Bolger

Janice Gunn

Louis Lewis

Lisa Redfearn

To consider any items of Urgent Business. (Late items of Urgent Business will be considered under the agenda item where they appear. New items of Urgent Business will be considered under Item 14 below).

No items of Urgent Business were received.

Members of the Board must declare any personal and/or prejudicial interests with respect to agenda items and must not take part in any decision made with respect to those items.

No declarations of interest were made.

To confirm the minutes of the meeting held on 14 June 2010 as a correct record.

Prior to confirmation of the minutes the Board discussed

RESOLVED:

That the minutes of the meeting held on 14 June 2010 be confirmed as a correct record.

The Board considered a report that set out the results of the ‘Door Knocking’ project undertaken by Homes for Haringey (HfH).

The project had highlighted a number of general themes including:

• Inconsistency in the quality of services provided across the Borough
• Variations in service demand across the Borough (particularly when comparing the east and west of the Borough)
• Satisfaction with the repair service being a strong driver for satisfaction rates
• Concern with respect to communal repairs and the speed with which these were dealt with
• An enthusiasm amongst residents to become involved in the work of HfH

In order to address the issues that had emerged a number of pieces of work were being undertaken and these included:

• Following the experience of a customer from their initial point of contact until the conclusion of their enquiry
• Creating a Communal Repairs Implementation Plan – as part of this feedback was provided to residents that had raised concerns
• Issuing of fixed penalty notices – estate services staff had been given the authority to issue these following concerns raised around fly tipping
•  

The Board was advised that

A presentation will be made.

The

The

A briefing note with respect to the process is attached.

The

A verbal report will be given.

E

A verbal update will be given.

The

The

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It is proposed that the following item should be included within the agenda for the next meeting:

• Makeda Weaver Project: Shian Housing Association

Members of the Board are invited to suggest other agenda items for future meetings.  

The

To discuss any new items of Urgent Business admitted under Item 2 above.

There

To raise any items of AOB.

There

To note the dates of future meetings for the remainder of 2010/11 set out below:

• 31 January 2011, 6.30pm, Civic Centre, Wood Green, N22 8LE
• 5 April 2011, 6.30pm, Civic Centre, Wood Green, N22 8LE

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