Agenda and minutes

Cllr Hillman – Executive Member Environment.

The Chair will consider the admission of any late items of urgent business.  (Late items will be considered under the agenda item where they appear.  New items will be dealt with at item 7 below.  New items of exempt business will be dealt with at item 8 below). 

None.

A member with a personal interest in a matter who attends a meeting of the authority at which the matter is considered must disclose to that meeting the existence and nature of that interest at the commencement of that consideration, or when the interest becomes apparent.

A member with a personal interest in a matter also has a prejudicial interest in that matter if the interest is one which a member of the public with knowledge of the relevant facts would reasonably regard as so significant that it is likely to prejudice the member's judgement of the public interest.

None received.

To agree the minutes of the meeting held 13^th October 2005

AGREED: That the minutes of the meeting of the Street Sweeping and Cleaning Scrutiny Review Panelheld on 13^th October 2005 be agreed as a correct record.

To consider any requestsreceived in accordance with Standing Orders.

None. 

A report of the Assistant Director Environmental Services (Street Scene) to consider the current and prospective requirements of the contract for street sweeping services in Haringey – including integration of Haringey Council’s performance indicators into the contract specification and to link the requirements of BV199 to the contract client side requirements.

Members considered a report of the Assistant Director of Environmental Services (Street Scene) to consider the current and prospective requirements of the contract for street sweeping services in Haringey.    

Catalogue pictures of the various models of litter bins available for the Council to use were distributed to Members. 

It was asked what the procedure is for the replacement of missing bins (e.g. if they have been destroyed).  Officers undertook to find out and provide the Review with this. 

The report considered the current and prospective requirements of the contract for street sweeping services in Haringey – including integration of Haringey Council’s performance indicators into the contract specification. To link the requirements of BV199 to the contract client side requirements.

Street cleaning performance was discussed.  Current performance based on the 2004 Residents Survey is 42% (“Amber”), outlined in Appendix A of the report.  This is the highest it has been since measurements of this indicator began. 

Residents’ satisfaction monitoring of the ACCORD contract is however conducted by MORI in a resident’s poll.  It was enquired whether MORI or the Residents Survey (or both) is the best way to measure the residents satisfaction element of performance of street cleaning.  This query will be forwarded to the Executive Member for Community Involvement. 

The Residents Survey is carried out annually, the MORI survey is carried out every 3 years against the BV89 performance indicator.  The MORI survey is they key residents satisfaction survey that contributes to Haringey Council’s CPA score.  The Housing Services directorate also commission a survey carried out by MRUK specifically to look at residents’ satisfaction on housing estates. 

Appendix B of the report outlines performance of zone 1 land that is of an acceptable standard of cleanliness.  Haringey Council and ACCORD carry out their own performance monitoring and work together to find improvement in a partnership approach, rather than a relationship with a division between delivery and audit. This self monitoring arrangement has some benefits such as picking up on dirty streets and instigating action more quickly.  Members agreed that a partnership approach seems to work best in this context.  If ACCORD fall below a minimum performance standard on a particular street Haringey Council can issue a conformance notice.  As a last resort Haringey Council can “fine” the contractor. 

Performance based on Council monitoring is 95.8% and on ACCORD monitoring is 98.2%.  It was commented that this gives the impression that performance is consistently very high and that there is only marginal room for improvement.  This is because the monitoring graph shows performance grades A and B together.  

Grades A/B = Generally acceptable or high

Grades C/D = Below acceptable or high

It was agreed that analysis of performance needs to be more detailed and performance against grades A and B needs to be refined. 

The performance monitoring here is based on the Code of Practice between ACCORD and the Council and not on the BV199 standard.  Monitoring against BV199 would require more detailed monitoring.  Members agreed that it should be  ...  view the full minutes text for item 6.

To consider any items admitted at item 2 above.

To consider any new items of exempt urgent business admitted at item 2 above.