Issue - meetings

Adopting Refreshed Resident Engagement Strategy

Meeting: 16/09/2025 - Cabinet (Item 264)

264 Adopting Refreshed Resident Engagement Strategy PDF 341 KB

Report of the Corporate Director of Adults, Housing and Health. To be presented by the Cabinet Member for Housing & Planning (Deputy Leader)

Additional documents:

Appendix A Tenant and Leaseholder Engagement Strategy screening_tool_final, item 264 PDF 393 KB
Appemdix B Tenant and Leaseholder Engagement Strategy, item 264 PDF 3 MB

Decision:

DECLARATIONS OF INTEREST MADE FOR THIS ITEM:

None

RESOLVED:

That Cabinet:

Approved the draft Tenants and Leaseholders Engagement Strategy for Council tenants and leaseholders to come into effect from October 2025.

Reasons for decision

This strategy replaces the previous version adopted by Cabinet in December 2022, following the insourcing of Homes for Haringey into the Council.

It builds on that foundation and reflects the Council’s updated approach to tenant and leaseholder engagement.

Alternative options considered

Having a clear engagement strategy with objectives is a requirement of the Social Housing Regulator.

Not having a strategy is not a viable option. Therefore, no alternative options are available.

Minutes:

The Cabinet Member for Housing and Planning, and Deputy Leader of the Council introduced the report.

The Cabinet Member noted that the report sought to bring an opportunity for Haringey to consider how it engaged and involved tenants and leaseholders in the running of housing services. It was explained that Housing services had undertaken a range of work to improve services for tenants and leaseholders through the Housing Improvement Plan.

It was explained that the Strategy had been co-designed with residents, using their own words and ideas, helping to create a meaningful and structured direction.

In response to comments and questions from Councillor Emery, the following information was shared:

It was noted that the was difficulty in reaching some groups through engagement. It was stressed that the Council did work to ensure that communities were represented as much as was possible. It was noted that there was good diversity in resident engagement but did note that there were difficulties to overcome. However, it was explained that the Council had a digital channel to encourage engagement wherever possible and reach harder to reach communities.
It was explained by officers that satisfaction was over 80% through resident survey responses.
It was explained that the Council had built a good relationship with formally engaged residents and were working to build on that relationship further.