Issue - meetings

This report sought for approval to ratify the extension to the Out of Hours agreement with Ealing Council and Capita Business Services Limited, for the provision of the shared Out of Hours Customer Call Handling Service. The service was under contract for 7 years, due to expire in September 2025.

The Cabinet Member for Housing Services, Private Renters and Planning RESOLVED

For the Cabinet Member for Housing Services, Private Renters and Planning to ratify the contract extension of two years and to approve the additional

funding from £719,500 to £959,100 which is an increase of £239,600

(excluding Housing) to cover the period from October 2023 to September

2025 with Capita Business Services Limited as described at section 6 and 7.

£239,600 includes costs associated with Ealing Council and Capita Business

Service Limited, Ealing Council costs will be £19,600 and Capita Business

Services Limited will be £220,000.

Approve the additional funding of the sum £419,600 for the housing related

aspect of the out of hours contract to cover the period from October 2023 to

September 2025 with Capita Business Services Limited as described at

section 6 and 7. £419,600 includes costs associated with Ealing Council

and Capita Business Service Limited, Ealing Council costs will be £19,600

and Capita Business Services Limited will be £400,000.

Reasons for decision

The approved value of the contract with Ealing Council and Capita Business

Services Limited is currently £719,500. This is the sum agreed upon at the

commencement of the contract with the Out of Hours Customer Call Handling

Service, Capita, on 1st October 2018 up to 30 September 2023. For the period

from October 2023 to September 2025, the remaining value of the contract is

£239,600.

As the council is now managing the Out of Hours services provided for Housing,

there will be an additional cost of £419,600.

The overall additional financial value will therefore be £659,200.

The extended financial approval will ensure that we continue to have a robust out of hours offering.

Alternative options considered

Two alternative options were considered:

Option A – Exit the contract and replace the supplier with an alternative provider

Option B - Exit the contract and set up and operate our own in-house

operation

Option A: This is not a viable due to the limitations on time to identify and enter a contract with an alternative provider. Furthermore, to exit the contract ahead of the contract end date will result in Haringey paying an exit fee at an estimated

cost of £431,235 for year 6 & 7.

Option B: This is not a viable option. We are not able to robustly set up an in-house out of hours service provision within the timeframe. Additionally, Haringey would be required to pay an exit fee to leave the contract early at an

estimated cost of £431,235 for year 6 & 7.