Issue - meetings
END OF YEAR REPORT
Meeting: 01/09/2020 - Alexandra Park and Palace Statutory Advisory Committee (Item 80)
END OF YEAR REPORT
Report included as part of the Joint SAC-CC agenda pack.
Minutes:
The SAC received a report which provided an annual summary report on outdoor events monitoring, complaints and theatre activity. The report was introduced by Louise Stewart, Chief Executive (CE) of APPCT as set out in the Joint SAC/CC agenda pack at pages 35-42.
RESOLVED
That the SAC noted the report.
Meeting: 01/09/2020 - Alexandra Park and Palace Joint Advisory & Consultative Committee (Item 174)
174 END OF YEAR REPORT 
PDF 244 KB
Summary of 2019/20, including the outdoor event monitoring framework, theatre use and complaints.
Additional documents:
- 9b. End of Year Report App 1 Outdoor events post clean, item 174
PDF 347 KB
- 9c. East Court events Appendix 2, item 174
PDF 128 KB
Minutes:
The joint SAC/CC received a report which provided an annual summary report on outdoor events monitoring, complaints and theatre activity. The report was introduced by Louise Stewart, Chief Executive (CE) of APPCT as set out in the agenda pack at pages 35-42. The following was noted in discussion of this item:
a. In relation to complaints it was suggested that although it looked like there was a lot, the numbers were quite low foran attraction of its size. It was acknowledged that this was more than the Palace would like but there was a system in place of recording every complaint, but that every complaint did not necessarily end up being progressed down the formal route.
b. The SAC/CC welcomed the fact that they were able to see how much had taken place in the Theatre. It was one of the only parts of the building generating some revenue at present and the team had worked hard to make a success of reopening the theatre in 2018, only to have to close it again. The CE acknowledged this and advised that the team continued to be creative on how to use the space and that she was confident that it would be a success, once restrictions were lifted.
c. In response to a question, the CE advised that the theatre was financially contributing as expected and that it had attracted events and also increased collaboration between the different teams at AP particularly between events and Creative Learning. There was more creative learning involvement in other areas of the business as a result.
d. The SAC/CC commented that the Creative Learning Team had been doing a fantastic job and that they deserved a lot of credit.
RESOLVED
That the joint SAC/CC noted the report.