Issue - meetings

The Panel will receive a presentation on:

·        Changes to the unscheduled care system in Haringey, including the introduction of the new NHS 111 phone number

·        Change in provider for Out of Hours services in Haringey and what this means for residents.

Attendees

• Jill Shattock, Director of Clinical Commissioning, Haringey Clinical Commissioning Group (CCG)
• Dr John Rohan, Haringey GP and Haringey CCG Governing Body member (unscheduled care lead)
• Alison Blair, Senior Responsible Officer for the NHS 111 programme
• Sarah McIlwaine, Senior Programme Manager, NHS 111 programme
• Annette Alcock, Deputy Chief Executive, Barndoc
• Dr Anuj Patel, Medical Director, Barndoc
• Christine Callender, Director of Operations and Nursing, Barndoc

The Panel heard from:

·        Jill Shattock, Director of Clinical Commissioning, Haringey Clinical Commissioning Group (CCG)

·        Dr John Rohan, Haringey GP and Haringey CCG Governing Body member (unscheduled care lead)

·        Alison Blair, Senior Responsible Officer for the NHS 111 programme

·        Sarah McIlwaine, Senior Programme Manager, NHS 111 programme

·        Annette Alcock, Deputy Chief Executive, Barndoc

·        Dr Anuj Patel, Medical Director, Barndoc

·        Christine Callender, Director of Operations and Nursing, Barndoc

The Panel received an overview of the 111 and Out of Hours service.  The following points were noted:

111

·        The basic idea of 111 is to ensure that people access the right service at the right time – “Right First Time”.

·        111 is a national service.

·        Haringey is working with the other four areas in the North Central London cluster to set up a local version with local information.

·        The service is being rolled out in April 2013.

·        It is a free to call number for when you need medical help urgently but when it isn’t an emergency.  ‘Urgent’ is defined by the called when deciding whether to call 111 or 999.

·        111 calls are answered by call handlers, all of which are supervised by clinicians.   The call handlers assess the urgency of the call and look at best possible local services and how these can be accessed.

·        It is different to NHS Direct which stops at the end of March in London.

·        The aim of 111 is to deal with callers at the time of their initial call.  You can also be referred to another provider.

·        111 can send information to other providers e.g. GP surgery.

·        111 can send you an ambulance if needed.

·        At the time of the meeting the 111 service in Haringey was being tested ready for go live.  It is not yet being advertised as services which are not live can not be advertised.

·        The content of the local Directory of Services, which 111 access when speaking to patients, is influenced locally by the Haringey CCG.

Out of Hours

·        North Central London is currently split with the North section out of hours being provided by Barndoc and the South section being provided by Harmoni.

·        In Haringey provision of out of hours by Harmoni ends on 1^st April and Barndoc takes over as of 2^nd April.

·        Harmoni will continue to provide out of hours in Camden and Islington and Barndoc will cover Barnet, Enfield and Haringey.

·        The 2012 activity statistics showed that 10,212 residents contacted out of hours services.  Of these

1.    8,366 patients had a face to face appointment at a site.

2.    The remaining received advice on the phone or where referred to other providers the next day e.g. pharmacist or GP.

3.    N.b These figures do not include home visits which are counted separately.  These will be provided for the Panel.

4.    Of the 8,366 the following shows which bases Haringey residents visited:

·        5,306 at the Laurels

·        2,527 at the Whittington

·        259 at St Pancras

·        274 at Homerton (  ...  view the full minutes text for item 50