Audit on new referrals
The Committee has asked the Independent Member to complete an audit of a sample of new referrals from a particular week in December, specifically looking at the thresholds of need that are being applied.
REPORT TO FOLLOW
Minutes:
The Independent member had examined a particular week in December where there had been a higher than average number of referrals . A sample of 25 cases had been audited using the Framework I system. The Independent member explained to the Committee that she was withdrawing her comment on a culture of close working at this was concluded as a result of looking at the number of visits made and there was a section on the framework I system which displayed this but was not accessed by the Independent member at the time of the audit.
Initial observation were as follows:
There seemed to be more resources to signpost children to from the ages of 0-5 in comparison to resources available for 5-9 year olds. It was expected that once the 54000 programme was embedded there would be an increase in resources available through the Help Strategy.
In terms of the source of referral, a high proportion came from health, and the Police . A good indicator, next year, to how the help strategy was progressing, was to see referrals from other sources such as neighbours and community organisations.
There was discussion about the whether the service were treating contacts as a referral too often but in this sample of cases looked at there was a case for more referrals to be treated as contacts.
The Deputy Service Head for First Response provided some further context to the period in which the audit was undertaken. It was important to note that the rate of referrals for December 2012 was considerably lower than compared to December 2011.
The Chair asked the Independent Member whether there were any circumstances seen where cases were allowed to ‘drift’ . The committee were assured that there all urgent cases were addressed in good time but the service could not be complacent on this issue. The Assistant Director advised that the service were continuing to look at the ‘Front door’ to the service as currently the there were too many cases coming through the social work pathway which was a more authoritarian style of intervention and there was more to be done to be to see children as early as possible.
There was a need to consider whether the when assessing contacts they are subject to a higher threshold when this is not needed . There could be a high level of assessment