Issue - meetings

i.                    Fortnightly Refuse Collection

The Committee collectively expressed concerns at the roll out of the fortnightly refuse collection, in particular:

·        Lack of cohesive information forthcoming from Veolia in terms of collection and generally difficulties in making complaints through the call-centre and lack of action despite reassurances that complaints would be followed through and responded to.

·        Concerns at HMOs collections with considerable bin overflow (an example given was at Queens Avenue having around 15 bins lined up and overflowing)

·        Misinformation regarding continuing or ceasing of use of green recycling boxes and inconsistency of approach across the Area in terms of some collectors emptying whereas other refusing to.

·        Numerous concerns regarding bin sizes and subsequent requests for smaller bins not being supplied.

The Chair asked, and Councillor Jenks agreed to co-ordinate complaints received from residents to Members and that they be compiled into a list, to be submitted following the Easter period to officers.

RESOLVED 

That all complaints received from residents in respect of the fortnightly refuse collection be forwarded to Councillor Jenks to compile a composite list to be submitted to officers, during the week commencing 9 April 2012.

ACTION Chair/Cllr Jenks