Appendix
Minutes:
London Buses (Planning and Commissioning of Bus Services)
Presentation by Peter Howarth
TfL Surface Transport
Borough Relationship Manager
Bus routes to the Hornsey Neighbourhood Health Centre
The Primary Care Trust considered the accessibility of the Hornsey Central Neighbourhood site in a report published in early 2009, which concluded that around two thirds (64.3%) of residents in the Health Centre’s western Haringey catchment live within 20 minutes of the Centre by bus, and nearly all (96.2%) are within 30 minutes. The Centre is served by route W7 directly and routes 144, W3 and W5 stop within 400m. All of these services operate at a high frequency, particularly route W7, which runs every six minutes or more frequently for much of the day.
Given the existing provision, there is currently no case to provide a new, additional direct service. However, TfL will of course keep access to the Centre under review as part of our normal process for developing the bus network.
Promoting Transport Interchanges – (eg: posting details of train services at bus stops and provision of cycle storage).
There is only limited space available to display customer information and therefore the information provided at bus stops is generally limited to bus services. Locations of train interchanges are displayed on the bus maps where provided and the detailed timetable information is provided by the rail operator at the relevant train interchange.
In terms of cycle storage, the accessibility of bus stops to allow passengers to safely board and alight is a primary consideration which in most cases would be seriously hindered with cycle storage facilities in the vicinity of bus stops and shelters.
TfL are aware that availability of cycle parking plays a major role in helping people decide whether it is convenient to take to two wheels or not. By 2012 we aim to have provided 66,000 new cycle parking spaces across London in addition to the significant cycle storage facilities already provided at transport interchanges (bus and rail stations) across the Capital.
How do London Buses assess the running of a route?
Performance tables for all London’s bus routes and boroughs are available on the TfL website. Bus route information is based on up to two years data.
There are a number of Quality of Service Indicators (QSI’s) used to assess bus performance. One of the most commonly used to measure performance is how long passengers actually wait when compared to scheduled services. This is know as the Excess Waiting Time (EWT).
How is the information collected?
At this time, a team of data collection staff monitor bus performance. They stand at locations across the Capital in order to record data.
The data is sent to TfL where the results are compared against the timetable. We can then see how long a passenger actually waits, compared to the wait if the bus service ran exactly on time.
Each location is surveyed 16 times over a 12 week period.
We monitor each bus route throughout the ... view the full minutes text for item 15