Issue - meetings

The Board considered a report that set out the results of the ‘Door Knocking’ project undertaken by Homes for Haringey (HfH).

The project had highlighted a number of general themes including:

• Inconsistency in the quality of services provided across the Borough
• Variations in service demand across the Borough (particularly when comparing the east and west of the Borough)
• Satisfaction with the repair service being a strong driver for satisfaction rates
• Concern with respect to communal repairs and the speed with which these were dealt with
• An enthusiasm amongst residents to become involved in the work of HfH

In order to address the issues that had emerged a number of pieces of work were being undertaken and these included:

• Following the experience of a customer from their initial point of contact until the conclusion of their enquiry
• Creating a Communal Repairs Implementation Plan – as part of this feedback was provided to residents that had raised concerns
• Issuing of fixed penalty notices – estate services staff had been given the authority to issue these following concerns raised around fly tipping
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The Board was advised that