Issue - meetings

Briefing and answers to questions from Councillor Amin, Cabinet Member for Community Cohesion and Involvement.

The Committee received the portfolio briefing from Councillor Amin, Cabinet Member for Community Cohesion and Involvement.  Councillor Amin was joined by Sue Wilby, Interim Head of Customer Services, and Patrick Lee, Neighbourhood Manager.

The Committee requested details of sites where My Haringey posters were displayed, feedback about the posters the Council had received and how the campaign would be evaluated and costings for continuing the campaign, which would be circulated.

The Committee expressed concerns about self service telephony and whether it would be suitable for everyone and requested more detail about the rationale behind the proposals and details of the Equalities Impact Assessment.

The Committee asked for clarification on whether there had been a restructure within the Customer Services teams and what the reporting lines currently were.

The Committee asked whether there had been discussions about the future of Neighbourhood Management and was informed that new ways of working would be brought into the service including a review of neighbourhood assemblies. 

RESOLVED that the briefing be noted.