Issue - meetings

To receive a report on the Quarterly Performance Management Exceptions.

The Committee received the Council’s Performance report for April – May 2009 (Period 1&2), introduced by Gerald Almeroth (Chief Financial Officer (CFO).  

Committee Members requested training on Performance Indicators and further information on the actual number of child protection cases which had been reviewed within required timescales (NI 67) and the actual number of children killed or seriously injured in road traffic accidents (NI 48).

In response to the Committee’s concerns that some targets had not been met Margaret Gallagher (LB Haringey Performance Manager) highlighted that Appendix 3 of the report detailed actions arising from targets not being met.

The Committee expressed concerns that the steep increase in demand for assistance to pay rent and council tax (NI 181) should have been foreseen and actioned quicker to improve performance. Mr Almeroth explained that the Housing Benefits team had recruited more staff and had anticipated 5% of additional claims but the actual rise in claims had been 15%; he assured the Committee that the backlog of claims was almost cleared.

Ms Parker (Director of Corporate Resources) informed the Committee that the back-log in benefit claims had a knock-on effect on Call Centre (CS3) performance as did the introduction of the “One Number”.  Ms Parker explained that mechanisms were in place to improve the Call Centre’s performance.

RESOLVED

i.          That the report and the progress being made against the Council’s priorities be noted.

ii.         That the budget changes (virements) set out in the report be noted.