Issue - meetings

To receive the Homes for Haringey fourth quarter performance report 2008/09.

The Committee received the Homes for Haringey fourth quarter performance report and agreed the service was doing well overall.  Some reductions in the service, highlighted in the report, were discussed.

The following was noted in response to comments and questions:

• Problems with officers amending dates in the system from 2008 to 2009 in January had resulted in delays in the payment of invoices.  New invoice turnaround times would be considered along with potential new Key Performance Indicators (KPIs).
• An action plan was in place to reduce the number of  void properties.  Properties could be occupied 45 days from vacation for repairs and approximately 20 days from when repairs work was completed.
• Estate visits were conducted daily therefore repairs should not be left until inspections to be highlighted, although inspections did result in repairs. Details of how repairs were dealt with would be in the next performance report.
• New customer service and contractor hours would be put in place to provide more flexibility for tenants.
• The Chair asked for a briefing note on whether any work on providing a cost analysis for potential use of Community Land Trust areas taken place.
• A briefing note on estate flytipping would be provided.
• There were concerns about the performance of the organisation contracted to remove abandoned vehicles from estates; the Council was going out to tender for the contract.

RESOLVED

That the report be noted.