Issue - meetings

The Panel to note and comment on the contents of the work plan.

The Review Panel made the following comments on the work plan:

That the meeting arranged for 18^th October 2005 be combined with the meeting on 29^th November 2005. JW to arrange staff from CS and Client Sides to attend meeting on 29^th November 2005. CS will arrange for facilitation of this focus group.

LD suggested that perhaps visits to private sector or Housing Associations such as English Churches or Metropolitan Housing may be a good learning experience for Members.

JW suggested that perhaps a visit to Westminster Council Call Centre which is operated by a private company would be beneficial.

LD stated that Customers view points needed to be taken in to account. JW said that a focus group with customers could be undertaken and agreed to arrange a focus group with local service users.

Action: AH to amend work plan and arrange the visits.