Appointment of Expert Adviser
The Review Panel to approve the appointment of Lydia Dlaboha as an Expert Adviser to this review.
Minutes:
Lydia Dlaboha introduced herself, she is a Consultant with Housing Quality Network (HQN), which mainly worked on housing projects. There are a lot of cross cutting issues such as customer care, access and performance. She led on the Housing Mock Inspection in Haringey which took place in preparation for the ALMO. There were some vital issues picked up in the mock inspection on customer care, equality, diversity and the links of customer service with housing.
The Panel endorsed the appointment of Lydia Dlaboha as an Expert Adviser to this review subject to the terms and conditions of appointment set out in the service level agreement.