Issue - meetings

To inform Members of the Planning Committee of progress on reducing open planning enforcement cases and on service improvements.

The officer presented the report and informed the Committee of the progress on reducing open planning enforcement cases and improving service performance, and the arrangements in place for the delivery, monitoring and improving customer perception of the service.  

The Committee had reviewed a report on the Review of the Planning Enforcement Service in November 2007 and a programme was started to reduce the number of open enforcement cases at that time.  There was a current target to reduce the number of open cases to 120 per officer making a total of 480 overall.

The Committee was further informed that to ensure the recommendations of the review were progressed an officer service improvement group had been established to monitor the action plan and report on key issues.  The service had introduced a range of improvement to ensure complainants were better informed and a service standard had been submitted for Crystal Marking.  Once approved the service standard would form part of a pack to be brought back to the Committee for approval.

On page 98 of the agenda the officer outlined the recommendation to produce 11 performance indicators for Planning Enforcement.

RESOLVED

That the Committee noted the planning enforcement progress on reducing open enforcement cases and the progress made to date in improving service performance and the arrangements in place for the delivery and monitoring of service improvements.

The Chair agreed to vary the agenda to consider items 16, 17 and 18 next in that order.