Decision details

Waive Contract Standing Order (CSO) 8.03 (requirement to obtain at least three competitive quotations) as allowed under CSO 10.01.2 D and award a contract to Hanlon Software Solutions for 3 years up to March 2026 with a total value of £49,000 for the continued provisions of the Hanlon client management system.

In accordance with CSO 10.01.2 (d ii), (that it is in the Council’s overall interest) to waive the requirement to obtain competitive quotations, it is proposed that the contract is awarded directly to Hanlon Software Solutions, to ensure continuation of a system that has been developed extensively since it was introduced in 2020.

As considerable investment has been made into the system since its inception. This includes, the development of the system to be able to improve analysis of data, a creation of a new portal for S106 construction companies to input opportunities directly, and the creation of a new forms and reports to meet external funder’s requirements.
At this stage, due to the recent levels of investment expended on the Hanlon Client Management system, and within the last month, for the first time having contractors entering detail directly on the system, to replace the system at this stage would not be cost effective.

Option 1 – Initiate full tender exercise – this would cause critical delays to service delivery due to the need to implement a new CRM system, which will direct affect local residents.

Option 2 – do nothing – This would result in the online portal not being accessible to either residents or employers looking for staff. This would have a direct negative impact on the opportunities for local people in accessing work.