Homes for Haringey -Results of Door Knocking Survey
A presentation will be provided.
Minutes:
The Board received a report on the Homes for Haringey (HfH) Door Knocking Project.
The project had been launched in October 2008 and aimed to knock on the door of every tenant and leaseholder in he Borough and aimed to involve every member of staff. The questionnaire had contained five questions and three key areas had been identified where HfH was perceived to be performing well and where it could do better:
‘Performing Well’
‘Could do better’
The average rating given to HfH by those surveyed was 3.5 out of 5.
It was noted that once the remaining properties had been contacted the results would be collated and analysed alongside results from the Status Survey. Staff who had participated would also be surveyed to find out what they had learnt from taking part in the exercise. Following this residents would informed about how their views had informed practice.
The Board was advised that where nobody had been in a survey had been left for them to complete with a return envelope. In addition the call centre had also been used to contact people.
It was noted that seven special projects were being established that would involve people who had participated the survey and indicated an interest.
It was confirmed that there would be an Action Plan setting out how the issues arising from survey would be addressed and there was agreement that it would be useful if the information obtained was used to inform the Joint Strategic Needs Assessment.
RESOLVED:
That the presentation be noted.