The report outlines the performance of the Adult Services Care complaints handling procedures and practices for the period 2008/09. The regulations require that for monitoring purposes the Local Authority must produce annual reports on the operation of their complaint procedures
Decision type: Non-key
Decision status: For Determination
Wards affected: (All Wards);
Decision due: 8 Sep 2009 by Cabinet
Consultation process
To try to ensure the equalities data is collected as this will give a better picture if all service users are accessing the complaints procedure.
DMT date and early discussion between AD and Cabinet Member: Cabinet Member for Adult Social Care & Well-Being and Director of Adult, Culture and Community Services
SLT date: To try to ensure the equalities data is collected as this will give a better picture if all service users are accessing the complaints procedure