Issue - meetings

Case file quality auditing

Meeting: 08/09/2009 - Children's Safeguarding Policy and Practice Advisory Committee (Item 17)

Case file quality auditing

To consider the advice relating to Member’s access to case records.

Minutes:

The Committee received a draft protocol document to guide scrutiny of individual case files undertaken as part of the remit of the group and linking in with priorities identified in Ofsted’s report ‘Inspection of progress made in the provision of safeguarding service’. The protocol was developed in consideration of advice obtained by Legal Services.

 

RESOLVED:

·      That the draft file auditing protocol be approved.

 

The Committee considered key documentation from the five referral case files selected to be tracked by the Committee on an ongoing basis.

 

RESOLVED:

·      That the Independent Member of the Committee make attempts to obtain feedback from service users and referrers through contacting individuals involved with the five referral cases being tracked forward by the Committee. The Committee to receive a summary report at the next meeting.

 

·      That the Committee receive a summary report of findings from local monitoring of service user views and feedback undertaken at Haringey such as from Child Protection Conference forms, ‘TellUs’ survey outcomes etc.

 

·      That a copy of the Children Act Complaints Annual Report setting out complaints made under the Children Act procedures for 2008-2009 be forwarded to Committee members.